If readers have complaints or concerns regarding published articles, they should first contact the authors directly for resolution or clarification. If the issue persists or the corresponding author is unresponsive, the reader may contact the JBCMS editorial office. The journal handles complaints or appeals related to legal aspects, validity concerns, and research integrity of published papers or the review process.
The JBCMS editor-in-chief investigates such complaints and makes a final decision in consultation with the journal's editorial board, which may include corrections, retractions, or other measures. Complaints regarding research integrity are addressed in accordance with COPE Guidelines.
All complaints and appeals are handled confidentially, and the complainant should understand that investigations take time to conduct. JBCMS only accepts complaints and appeals submitted through the e-Complaint/Appeal Form available on our website. Complaints and appeals containing incorrect or non-verifiable information will be discarded.
If the grievance is found to be non-verifiable, the complainant will not be informed of the outcome.