If readers have complaints or concerns regarding published articles, they are encouraged to first contact the authors directly for resolution or clarification. Should the issue persist or if the corresponding author is unresponsive, readers are then advised to reach out to the JSHS Editorial Office. The journal addresses complaints or appeals related to legal aspects, validity concerns, and research integrity of published papers or the review process.
The JSHS editor-in-chief, in collaboration with the journal's editorial board, investigates such complaints, leading to potential corrections, retractions, or other appropriate actions. Ensuring research integrity, these complaints are managed in line with COPE Guidelines.
We treat all complaints and appeals with strict confidentiality, emphasizing that the investigative process requires time. It's important to note that JSHS accepts complaints and appeals exclusively through the e-Complaint/Appeal Form on our website. Submissions with incorrect or non-verifiable information will be disregarded.
Should a grievance prove to be non-verifiable, we will not notify the complainant of the decision.